EKOWEBTECH uses a set of predefined parameters and rules to route calls through telephone systems. Call management systems also offer call recording, enabling companies to monitor employee performance and make improvements to processes and procedures as required.

Calling feature

Intelligently distribute calls automatically across various agents depending upon specific parameters.

Track all inbound and outbound calls using a single dashboard.

Engage with customers and create a personalized experience using Smart IVR.

Call Routing

Intelligently distribute calls automatically across various agents depending upon specific parameters.

 

Call Tracking

Track all inbound and outbound calls using a single dashboard.

 

IVR

Engage with customers and create a personalized experience using Smart IVR.

 

Call Recording

Utilize our single and dual-channel recordings for agent training and dispute resolution.

Advantages Of call management software

Streamlined communication

Save time and manage large call volumes efficiently using our feature-rich call management software.

Track Business Performance

Measure business performance by tracking important metrics like average answer time, the number of missed calls and more.

Business Productivity

Integrations help to bring in all the customer data together. This greatly increases the average handle time and enhances the overall team’s productive